✎ Vishesh Abhiyan 5.0 improved civil aviation ministry efficiency through digitalization and grievance redressal.
Relevance for Banking, SSC & RBI Grade B exams: Polity & Governance
Under the **Special Campaign 5.0**, the Ministry of Civil Aviation, led by Minister Shri Ram Mohan Naidu, has achieved significant operational progress in promoting a clutter-free workplace, digitizing files, and expediting grievance redressal. The campaign, conducted from November 1, 2025, to August 31, 2026, resulted in the review of **6,803 physical files and 1,316 e-files**, with **570 e-files closed** and **1,628 physical files discarded**. Additionally, **1,166 cleanliness drives** were conducted, freeing up **18,308 sq. ft. of office space** and generating **₹41.2 lakh in revenue** from scrap disposal. The ministry also resolved **7,250 public complaints** and **2,100 appeals**, achieving a **99% grievance redressal rate**, while clearing **41 MP references, 20 PMO references, 3 IMC references, and 14 state government references** to enhance inter-ministerial coordination. A **Passenger Assistance Control Room** was established on December 10, 2025, to ensure real-time monitoring of aviation operations and quick resolution of passenger grievances, reinforcing the government’s **”citizen-first” governance approach**.
This initiative holds **relevance for Banking, SSC, and RBI Grade B exams** as it reflects **governance reforms, digital transformation, and efficiency in public service delivery**—key themes in the **Polity & Governance** syllabus. For **Banking exams**, understanding such campaigns highlights the government’s efforts to **streamline administrative processes**, which can be linked to **financial governance and transparency**. For **SSC aspirants**, it underscores the importance of **e-governance, citizen-centric policies, and inter-departmental coordination**, often tested in **General Awareness sections**. Similarly, **RBI Grade B candidates** may find parallels in **policy implementation, regulatory efficiency, and public service optimization**, which are crucial for **economic and administrative governance**. The campaign’s success in **grievance redressal and digital file management** also aligns with **modern governance practices**, making it a pertinent case study for exam preparation.
Source: PIB (Press Information Bureau)
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