✎ AppCoMS 2.0 simplifies RTI appeal/grievance redressal via a secure, digital platform.

Relevance for Banking, SSC & RBI Grade B exams: Polity & Governance

The Central Information Commission (CIC) launched the upgraded **Appeal and Grievance Management System (AppCoMS 2.0)** on **17 August 2026**, aiming to streamline the disposal of second appeals and complaints under the **Right to Information (RTI) Act, 2005**. The portal, inaugurated by Chief Information Commissioner Raj Kumar Goel, enhances the CIC’s digital infrastructure with advanced security, user-friendly features, and end-to-end digital case management—including online filing, document access, hearing notifications, and digital signature certificates (DSC) for orders. This initiative aligns with the government’s push for **transparent, citizen-centric governance** and reduces delays in RTI-related redressal, making it crucial for aspirants preparing for **Bank PO, IBPS, SBI, RBI Grade B, and SSC exams**, where governance and digital reforms are key topics.

For competitive exams, this development is relevant as it reflects **governance reforms, e-governance initiatives, and the role of digital platforms in public service delivery**. The AppCoMS 2.0 upgrade—with features like user accounts for applicants and Central Public Information Officers (CPIOs), real-time case tracking, and DSC integration—demonstrates how technology is being leveraged to improve administrative efficiency. Such updates are often tested in **polity and governance sections** of exams, where questions may focus on the **RTI Act, digital governance, or recent policy interventions**. Candidates should note the **timeline (launched in 2016, upgraded in 2026)** and the portal’s **objectives** to answer questions on transparency, accountability, and technological advancements in public administration.

Source: PIB (Press Information Bureau)

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