✎ CPGRAMS 49th report highlights 98,997 complaints in Aug 2026 with 79,639 resolved; 2.53L pending cases show need for faster redressal and state-wise focus.
Relevance for Banking, SSC & RBI Grade B exams: Economy/Governance
The **Administrative Reforms and Public Grievances Department (DARPG)** released the **49th monthly report** of the **Centralized Public Grievance Redressal and Monitoring System (CPGRAMS)** for states and union territories for **August 2026**, highlighting key governance metrics. The report revealed that **98,997 public grievances (PGs)** were received, with **79,639 resolved**, while **2,53,040 cases remained pending** across 23 states/UTs, with **Uttar Pradesh (28,939 cases)** and **Gujarat (6,810 cases)** leading in redressal. Additionally, **1,38,801 new users registered** on CPGRAMS, with **West Bengal contributing 42,054 registrations**, and **8,999 grievances filed via Common Service Centers (CSCs)**, underscoring the system’s digital integration. The **‘Sevottam’ scheme** reported **1,270 training courses** over five fiscal years, training **42,011 officers**, reflecting efforts to enhance administrative efficiency and citizen-centric governance.
This report is **highly relevant** for **Banking, SSC, and RBI Grade B aspirants** as it aligns with **governance, digital public service delivery, and administrative reforms**—key themes in exams like **IBPS, SBI PO, and RBI Grade B**. Questions may test knowledge of **CPGRAMS’ role in grievance redressal**, **Sevottam’s capacity-building initiatives**, or **data-driven governance metrics**, such as pending cases and resolution rates. For **SSC exams**, understanding **public service portals (CSCs, CPGRAMS)** and their **impact on transparency** is crucial, while **Banking exams** may focus on **how digital governance improves financial inclusion** and **public trust in institutions**. The report also ties into **RBI Grade B’s governance syllabus**, where **efficiency in public service delivery** is a recurring topic. Aspirants should note **state-wise performance trends** and **training initiatives** as potential **descriptive or MCQ-based questions**.
Source: PIB (Press Information Bureau)
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