✎ CPGRAMS 48th report highlights July 2026 data: 1.01L complaints, 83K resolved, 2.33L pending; Sevottam trained 40K+ officials in 5 years.
Relevance for Banking, SSC & RBI Grade B exams: Economy/Governance
The **Department of Administrative Reforms and Public Grievances (DARPG)** released the **48th monthly report** of the **Centralized Public Grievance Redress and Monitoring System (CPGRAMS)** for states and Union Territories in July 2026. The report highlights key data on grievance redressal, including **1,01,047 complaints received**, of which **83,324 were resolved**, with Uttar Pradesh and Rajasthan recording the highest number of pending cases. Additionally, **2,33,714 complaints remained pending** across 22 states/UTs as of July 31, 2026, while **1,07,186 new users registered** on CPGRAMS, with **17,819 from Uttar Pradesh alone**. The report also integrates **Common Service Centers (CSCs)**, which logged **9,475 complaints** in July 2026, emphasizing the system’s digital outreach through **5 lakh CSCs** linked to **25 lakh Village Level Entrepreneurs (VLEs)**.
For **Banking, SSC, and RBI Grade B aspirants**, this report underscores the importance of **e-governance, public grievance redressal mechanisms, and administrative efficiency**—key themes in governance and economy sections of competitive exams. The **Sevottam Scheme**, under which **1,217 training programs** trained **40,077 officials** over five years, reflects the government’s focus on **capacity-building and service delivery improvement**, a critical aspect for **RBI Grade B’s Economic and Social Issues (ESI) syllabus**. For **Bank PO and SSC exams**, understanding **CPGRAMS** and its role in **transparency and accountability in governance** can be crucial for **Descriptive Papers (Essays/Economic Surveys)** or **General Awareness sections**, where questions on **digital governance initiatives** are frequently asked. The data on **grievance resolution rates** and **state-wise performance** also highlights **federalism and administrative challenges**, relevant for **Polity and Governance topics**.
Source: PIB (Press Information Bureau)
Generated by AanyaAi for educational purpose.
