✎ CPGRAMS ensures timely grievance redressal with 12-day average resolution time and 2.16L complaints resolved in July 2026.
Relevance for Banking, SSC & RBI Grade B exams: Economy/Governance
The **Department of Administrative Reforms and Public Grievances (DARPG)** released the **51st monthly report** of the **Centralized Public Grievance Redressal and Monitoring System (CPGRAMS)** for July 2026, highlighting the performance of central ministries/departments in resolving public complaints. The report revealed that **2,16,827 complaints** were redressed in July 2026, marking the **49th consecutive month** where the central secretariat resolved over **1 lakh cases monthly**. The **average resolution time** for complaints stood at **12 days**, reflecting efficiency improvements under DARPG’s **10-step CPGRAMS reform process**. Notably, **1,07,186 new users** registered on the CPGRAMS portal in July 2026, with **Uttar Pradesh, West Bengal, and Maharashtra** leading in registrations. The report also integrated **Common Service Centre (CSC) data**, with **9,475 complaints** lodged through CSCs, which are linked to **5 lakh+ CSCs** and **25 lakh Village Level Entrepreneurs (VLEs)**.
For **Banking, SSC, and RBI Grade B aspirants**, this report underscores the government’s **digital governance initiatives** and **public accountability mechanisms**, which are crucial for **economy/governance sections**. The **CPGRAMS platform**, with its **multi-channel complaint redressal system**, exemplifies **transparency and efficiency in administrative reforms**—a key theme in competitive exams. The **GRAl rankings**, where departments like **Postal, Telecom, and Financial Services (Insurance Division)** topped in **Group A**, and **North Eastern Region Development, Official Language, and Textiles Ministries** in **Group B**, highlight **performance-based governance**, a concept often tested in **RBI Grade B’s Economic and Social Issues (ESI) syllabus** and **SSC’s General Awareness sections**. Understanding such **public grievance redressal frameworks** helps aspirants grasp **governance models, digital public infrastructure, and administrative efficiency**—topics frequently asked in **Bank PO and SSC exams**.
Source: PIB (Press Information Bureau)
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