✎ Special Campaign 3 resolved 72% of long-pending pension grievances, boosting trust and digital inclusion in governance.
Relevance for Banking, SSC & RBI Grade B exams: Polity & Governance
The ‘Special Campaign 3’ launched by the Department of Pension and Pensioners’ Welfare (DoPPW) under the Ministry of Personnel, Public Grievances and Pensions successfully resolved 2,306 long-pending pension-related complaints by 31 August 2026, achieving a 72% resolution rate out of 3,193 targeted cases. The campaign, conducted in two phases—preparation (July 2026) and implementation (July–August 2026)—involved 40 ministries and departments, with active coordination to expedite redressal. Notably, the CPEGRAMS portal played a key role in addressing grievances from rural pensioners, reducing the digital divide by enabling online submissions from remote areas. This initiative not only ensured timely financial relief—such as ₹16.70 lakh in arrears for a disabled dependent daughter of a defence pensioner—but also reinforced public trust in governance by prioritizing citizen-centric solutions.
For banking, SSC, and RBI Grade B aspirants, this development highlights the government’s emphasis on efficient grievance redressal mechanisms and digital governance, which are critical for maintaining transparency and accountability in public administration. Questions in exams may test awareness of schemes like ‘Special Campaign 3’ under the DoPPW, the role of the CPEGRAMS portal, or the significance of resolving long-pending pension disputes for financial inclusion. Understanding such initiatives also underscores the importance of inter-departmental coordination and policy implementation, themes frequently examined in governance and polity sections of these examinations.
Source: PIB (Press Information Bureau)
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